UE9ethertest.exe - Utility to help LabJack Support do troubleshooting.
support@labjack.com

Dec 20, 2007

This is the simple Ethernet troubleshooting utility mentioned in
the UE9 User's Guide.  

Run this program and send us the output so that we can futher assist you.
To capture the output after running, right-click in the menu bar of
that window and choose "Edit=>Select All".  Then right-click again and
choose "Edit=>Copy". You can now paste the text into a text file or
email.

We recommend running the program twice and sending us both outputs.
One time you just hit enter when prompted so that the program does
a UDP search, and the other time you time in the IP address of the UE9.

Most common problems:

   1)  Connection not electrically valid:  First make sure the UE9 has
       power, but the most common problem is that the wrong cable is
       connected or the switch/hub/NIC does not support 10Base-T.  Use
       the LEDs on the switch/hub/NIC to determine if you have an
       electrically valid connection.  An orange LED is often used to
       indicate a good 10Base-T connection, but consult the manual for
       the switch/hub/NIC to be sure.  If there is any communication
       at all, such as Ping, then you know the connection is
       electrically valid.
       
   2)  Something else is using the same IP address:  Disconnect the
       UE9 and Ping the IP address in question to see if anything
       responds.
       
   3)  UE9 IP address not valid on subnet:  Open a command prompt
       window and type "ipconfig" to see a listing of the IP address
       and subnet mask for a particular PC.  If the PC shows a subnet
       mask of 255.255.255.0, that means it can only talk to devices
       with the same first 3 bytes of the IP address.  The default IP
       address of the UE9 is 192.168.1.209, which will generally work
       on a network using the 192.168.1.* subnet (unless another device
       is already using the .209 address).  If the IP address of the
       UE9 needs to be changed, the easiest way is via USB with the
       LJControlPanel application.
	   
   4)  The UE9 has been damaged and does not work at all.  Use a USB
	   connection to test basic functionality.  Confirm proper LED
	   behavior as described in Section 2.4 of the UE9 User's Guide.
	   Confirm installation and LJControlPanel operation as described
	   in Sections 1.0 and 1.1.
