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Screenshots For Troubleshooting (App Note)

Screenshots are a common and useful tool for troubleshooting. If you're noticing an issue, don't hesitate to send us a screenshot.


First, copy the screen, then save as a jpg or png.

First: Copy

Copy the entire screen: <PrintScreen>

Copy the active window: <Alt-PrintScreen>

Next: Save

After you copy, paste into a graphics program such as MS Paint, and then save as a .jpg or .png.

Some programs, such as Dropbox or OneDrive, will automatically notice when you press <PrintScreen> or <Alt-PrintScreen> and directly save the image as a .jpg/.png to a specified folder.

Other options

Instead of using <PrintScreen> or <Alt-PrintScreen>, you can use the Windows Snipping Tool or install special screenshot software like "Screenshot Captor" or "Lightshot". These options might be good for the following:

  • Selectable-area screenshots

  • Screenshots where the whole image does not fit on the monitor

Mac OS X

The Grab application works well.

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